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Privacy Policy for Your surgaplay88 Account

Our Privacy Policy explains how surgaplay88 handles the details you provide when opening an account, signing in and checking wallet status.

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surgaplay88 Privacy Policy for Your surgaplay88 Account
HELP WITH RECORDS

Three Ways to Ask About Privacy

A clear contact route matters when you want to know what we hold about you or why an account check occurred. Start from the account help path and include the phone number linked to your profile, the date of the event and any relevant receipt reference. We use those details to locate the right record without asking you to send a password or full wallet credentials. If you are in Yogyakarta, the same request path applies from a mobile browser or desktop session.

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Account help

Use the account help path to ask which personal details are connected with your profile. Include your verified phone number and request type, but never send your password, one-time code or full DANA, OVO, GoPay or QRIS credentials.

Wallet questions

For a wallet reference linked to a deposit or receipt, tell us the payment rail and transaction date. We can check the related account record without requesting your wallet PIN. QRIS images should be shared only when our support path specifically asks for them.

Access concerns

If a privacy request follows a sign-in or phone-verification issue, describe the device path and approximate time. We may ask you to confirm account ownership before discussing records, because access depends on local law and the protection of your account.

DATA HANDLING

Six Privacy Controls We Explain

We keep this policy practical by connecting each privacy point to an action you can recognise in your account.

Collected details

We may collect your account name, phone number, verification result, sign-in time, browser or device markers and support messages.

Cookie choices

Cookies can keep your session connected, remember selected settings and help us understand whether a page loads correctly.

Account security

Phone verification helps us distinguish an account holder from an unfamiliar sign-in.

Payment matching

When you send a payment receipt, we use its rail, amount reference and timing to locate the related account event.

Retention periods

We retain records only as long as needed for the purpose described, account security, an open support matter or a…

Your requests

You can ask us to access, correct or explain personal details through the account help path.

Privacy Policy Answers for Indonesia

These Privacy Policy answers address the account and payment questions we expect before you open an account. They also explain what to include when contacting us, how device records work and what changes when access depends on local law. If your question is not covered, use the account help path with the phone number linked to your profile.

It covers details used with your account, including phone verification, sign-in events, device markers, cookies, support messages and payment references. The policy applies when you use the site or mobile browser path, and it explains why we handle each record and when access depends on local law.

Yes. We may record the payment rail, receipt reference and timing needed to match an account event for DANA, OVO, GoPay or QRIS. We do not need your wallet PIN for that check. Bank transfer and virtual account references may be handled in the same way.

We use your phone number to create or locate your account, complete the stated verification step and help protect access from an unfamiliar device. It can also help us find your support request. Do not send a password or one-time code when asking about your Privacy Policy rights.

You can ask for access to personal details through the account help path. Include the phone number linked to your account and describe the records you want, such as sign-in history or a QRIS receipt reference. We confirm ownership first, then respond according to applicable requirements.

Send a correction request through account help and identify the field that is wrong, such as your phone number or account name. We may ask for phone verification before changing it. Payment references cannot be altered simply to change a receipt history, but we can investigate an error.

Retention depends on the reason the record exists. We keep account security, support and payment-matching details while they are needed for those purposes or a legal requirement. After that, we remove them or separate direct identifiers where possible, subject to access rules based on local law.

Use the account help path and state that your request concerns the Privacy Policy. Add your verified phone number, the subject of the request and an approximate date. For wallet records, name DANA, OVO, GoPay, QRIS, bank transfer or virtual account, but leave out your PIN and password.

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